What is the waiting room?

When lots of people want tickets at the same moment, the organiser can use a waiting room. Instead of everyone rushing the tickets at once, you wait in a line and we let people in a few at a time.

How it works

1. The waiting room opens 30 minutes before tickets go on sale. Opening the event page then takes you to it.
2. At the on sale time, everyone who is already there gets a random place in the line. Arriving early does not put you ahead, so there is no need to be first. People who arrive later join the back.
3. The page shows how many people are ahead of you and roughly how long you will wait. Keep it open: it updates by itself.
4. When it is your turn, we take you to the tickets. Your pass lasts a set number of minutes, shown on the page, to choose and pay.

Tips

• Keep the page open. Only people with the page open move forward.
• Refreshing does not change your place, and one browser has one place, so extra tabs do not help.
• If every ticket is sold or in someone's basket, the line pauses. Unpaid baskets come back on sale after a few minutes, so it is worth staying.
• If your pass runs out before you buy, you can join the line again, at the back.