Why there is a timer at checkout
We hold your tickets for 10 minutes so nobody can buy them while you pay.
Updated Saturday 3 October 2026
When you press Book tickets, those tickets are taken off sale and kept for you while you pay. That way nobody else can buy them in the meantime, and nobody can ever be sold the same place as you.
- You have 10 minutes from choosing your tickets. The time left shows at the top of checkout.
- Once you start paying, we add some extra time so a slow bank check does not cost you your tickets.
- If the time runs out, we release the tickets so other people can buy them. Nothing is charged, and you can choose them again if they are still available.
If you leave checkout without paying, we may send you one reminder email for that event. It has a link to stop these reminders.
Related articles
- How to buy ticketsChoose your tickets, add your email, pay. No account needed.
- What is the waiting room?For big on sales, a fair line that lets people in a few at a time.
- Sold out? Join the waitlistLeave your email and we hold returned tickets for you first.
- How can I pay?Card, Apple Pay or Google Pay, on a secure payment page.
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