Help centre
How can we help?
Buying tickets, finding them, refunds, transfers and the door. Search, or pick a topic below.
Buying tickets
Choosing tickets, fees, paying, codes, queues and limits.
- How to buy tickets
- What is the booking fee?
- How can I pay?
- Why there is a timer at checkout
- Choosing your seats
Your tickets
Finding your tickets, the right email, passing one to a friend.
Changes and refunds
Refunds, cancelled or moved events, reselling a ticket.
At the event
The door, the moving QR code, access and seats.
Your account
Signing up, saved events, following, emails and deleting.
Organisers and partners
Other websites we power, who runs the event, contacting us.
Can't find the answer?
Send us a message. We reply by email, and you can answer without an account.