I entered the wrong email

It happens. How you fix it depends on how long ago you paid.

In the first 30 minutes

You can fix it yourself:

1. Open your order confirmation page. It is still open in the browser you bought with, or find the order in My tickets if you were logged in.
2. Next to Wrong address? press Fix it.
3. Type the right email address twice and press Send my tickets there.

If the address looks like a common typo, like gmial.com instead of gmail.com, we suggest the fix and you can accept it with one tap.

What happens when you change it

• Your tickets are sent to the new address.
• They get new QR codes, so the copy that went to the wrong address stops working.
• The old address gets a short note that the tickets went elsewhere.
• Tickets already used at the door, or already passed to someone else, do not change.

You can change the email on one order up to 3 times.

After 30 minutes

Contact us with your order reference, the email you typed by mistake and the right one. Our team can change it at any time, with the same new codes and fresh email.