When do I get my QR code?

When you buy, your tickets are yours straight away: the email, the ticket in My tickets and in the app, your seat, and the option to transfer or sell a ticket. What waits is the QR code, the part the door scans.

When it appears

For most events your QR code appears 24 hours before doors open (before the start, if the event has no doors time). Until then your ticket shows a countdown, for example "Your QR code appears in 2 days 4 hours", with the exact day and time in the venue's local time. Your ticket always shows the right time for your event.

When the time comes:

• The QR code appears on your ticket by itself, on the website and in the app. You do not need a new link.
• We email you "Your tickets are ready", with the QR code and Add to Apple Wallet or Google Wallet. Add it to your wallet then, so it works without signal at the venue.
• If you have the app, it sends you a notification.

Why we do it

A QR code that does not exist yet cannot be copied, screenshotted or sold twice by someone else. Holding it back until the day makes fake and duplicate tickets much harder, which protects you and everyone in the queue with you.

Bought in the last 24 hours?

Then there is nothing to wait for. Tickets bought, sent to you or given to you once the QR codes are out show theirs straight away. The same goes for guest list tickets and invitations.

If the event moves

The QR code follows the new doors time. If the event moves earlier and that time has already come, your QR code appears at once. Once a QR code is out, it stays out.

Transferring or selling before then

You can still send a ticket to a friend or resell it before the QR code appears. The new holder gets their own QR code at the same time as everyone else.

Bought on another website?

Tickets sold by our partners on their own websites come with their QR code from that seller, straight away.

Still no QR code after the time your ticket showed? Reload the page or reopen the app. If it still does not appear, contact us.